Last Updated: September 30, 2026
These Terms & Conditions (“Terms”) govern your access to and use of broshotchicken.com, the Bro’s Hot Chicken mobile application, online ordering services, loyalty program, and other digital services provided by DRAM PROJECTS LLC d/b/a Bro’s Hot Chicken (“Bro’s,” “we,” “us,” or “our”).
By accessing or using our website, mobile application, online ordering system, or related services, you agree to these Terms.
If you do not agree with these Terms, please do not use our digital services.
You may use our website and digital services only for lawful purposes and in accordance with these Terms.
You agree not to:
We reserve the right to restrict, suspend, or terminate access to our services when we reasonably believe these Terms have been violated.
Online orders may be facilitated through third-party service providers, including Curate and Toast.
By submitting an order, you represent that the information you provide is accurate and that you are authorized to use the payment method submitted.
Submitting an order does not guarantee acceptance.
We reserve the right to reject or cancel an order before preparation when reasonably necessary, including because of:
Menu items and availability may differ between locations and ordering channels.
Prices displayed online are subject to change without notice.
Prices may vary between:
Applicable taxes, delivery charges, service charges, processing charges, tips, or other fees may be added where disclosed during checkout.
In the event of an obvious pricing or technical error, we reserve the right to cancel the affected transaction and refund amounts paid where appropriate.
Because Bro’s food is prepared to order, orders generally cannot be canceled or refunded once preparation has begun.
Refunds, replacements, credits, or other remedies may be provided when an order was prepared incorrectly, an item was missing, or another error attributable to Bro’s occurred.
Requests will be reviewed based on the circumstances of the order.
Bro’s reserves the right, subject to applicable law, to determine the appropriate resolution, which may include:
Change of mind, failure to pick up an order, incorrect information submitted by the customer, personal preference, or dissatisfaction unrelated to an error by Bro’s generally does not entitle a customer to a refund.
Nothing in this section limits any non-waivable rights available under applicable law.
Bro’s handles numerous food ingredients in shared kitchens and preparation areas.
We cannot guarantee that any menu item is completely free from allergens or that cross-contact will not occur.
Our facilities, equipment, fryers, preparation surfaces, utensils, storage areas, and other kitchen areas may handle ingredients containing or coming into contact with common allergens, including but not limited to:
Ingredients, recipes, suppliers, and preparation methods may change.
Information supplied by Bro’s regarding ingredients or allergens is provided as a general resource and should not be considered a guarantee that a product is free of a particular allergen.
Customers with food allergies, sensitivities, intolerances, or other dietary restrictions are responsible for informing restaurant staff before ordering and determining whether a menu item is appropriate for them.
If you have a severe or life-threatening food allergy, you should carefully consider the possibility of cross-contact before ordering.
Nothing in these Terms is intended to exclude responsibility that cannot legally be excluded.
Bro’s offers food at different spice levels.
Individual tolerance to spicy foods varies substantially. By selecting a spice level, you acknowledge that spicy foods may cause discomfort or adverse physical reactions for some individuals.
Customers are responsible for selecting a spice level appropriate for their personal tolerance.
Our spice-level descriptions are general descriptions only and do not guarantee a particular individual’s experience.
We make reasonable efforts to provide accurate menu descriptions and ingredient information.
However:
Images shown on our website, mobile application, advertising, social media, or third-party platforms are illustrative. Actual products may vary in appearance, size, composition, or presentation.
Any halal, dietary, ingredient, or product representation made by Bro’s is based on the information and sourcing available to us at the relevant time and is subject to supplier and operational changes.
Customers with specific dietary requirements should contact the restaurant before ordering if additional information is needed.
Bro’s may offer alcoholic beverages at certain physical restaurant locations.
Alcohol availability is subject to applicable licensing requirements and law.
Alcohol will not be sold or served to anyone under the legal drinking age or to anyone when the sale or service would otherwise be prohibited by law.
Government-issued identification may be required.
Unless expressly made available through an authorized ordering channel in compliance with applicable law, alcoholic beverages are not available for online purchase.
Promotions, discounts, giveaways, promotional codes, and special offers may be subject to additional terms.
Unless otherwise stated:
We may refuse redemption when we reasonably determine that an offer has been duplicated, altered, transferred contrary to its terms, fraudulently obtained, or otherwise misused.
Specific promotional terms presented with an offer control if they conflict with these general Terms.
Bro’s may offer customers a loyalty or rewards program.
Participation may require the creation of an account.
Rewards, points, benefits, promotional credits, and similar items:
Subject to applicable law, Bro’s may modify, suspend, or discontinue aspects of its loyalty program.
If additional loyalty-program terms are presented when you enroll, those terms also apply.
Bro’s does not currently offer gift cards through its website.
If gift cards are introduced in the future, separate terms may apply, and applicable gift card laws will govern.
Submitting a catering, event, or food truck inquiry through our website does not constitute a confirmed reservation or binding booking.
A booking becomes confirmed only after Bro’s communicates its acceptance and any required agreement, payment, deposit, minimum purchase, or other requirement has been completed.
Availability is not guaranteed.
Specific catering or food truck agreements may contain additional terms concerning:
If a separate event agreement conflicts with these Terms regarding a particular event, the specific event agreement will control.
Bro’s may also be available through third-party platforms such as DoorDash, Uber Eats, Grubhub, or other delivery providers.
Transactions completed through third-party services may also be subject to the provider’s own terms, fees, refund procedures, delivery policies, and privacy policies.
Bro’s is not responsible for the independent acts or omissions of third-party delivery providers to the extent permitted by law.
Questions concerning delivery activity controlled solely by a third-party provider may need to be directed to that provider.
Bro’s may provide a mobile application operated in whole or in part with the assistance of third-party technology providers.
Use of the application may also be subject to applicable app-store rules and third-party platform terms.
Application availability is not guaranteed, and features may be changed, added, removed, or discontinued.
You may voluntarily choose to receive marketing through email, SMS/text messages, push notifications, or other channels.
Marketing consent is not a condition of purchasing food or services from Bro’s where prohibited by law.
You may withdraw marketing consent using the unsubscribe or opt-out mechanisms provided with the applicable communication.
Transactional communications concerning orders, accounts, payments, security, or customer-service matters may still be sent when reasonably necessary.
Unless otherwise stated, the content of Bro’s websites and digital services—including our:
—is owned by, licensed to, or used with permission by DRAM PROJECTS LLC and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, publish, sell, commercially exploit, or create derivative works from our protected content without prior authorization.
If you voluntarily submit reviews, comments, photographs, feedback, suggestions, or other content to Bro’s, you represent that you have the right to provide that content.
You may not submit content that is unlawful, defamatory, threatening, fraudulent, infringing, obscene, or otherwise violates the rights of another person.
Nothing in this provision transfers ownership of your intellectual property to Bro’s except to the extent necessary for us to use content as specifically authorized by you or otherwise permitted by law.
We make reasonable efforts to keep our website, application, and online ordering services available.
However, we do not guarantee uninterrupted or error-free operation.
Services may become temporarily unavailable because of:
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR WEBSITE, MOBILE APPLICATION, AND RELATED DIGITAL SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.
WE DISCLAIM WARRANTIES TO THE EXTENT SUCH WARRANTIES MAY LEGALLY BE DISCLAIMED, INCLUDING IMPLIED WARRANTIES REGARDING THE OPERATION OF OUR DIGITAL SERVICES.
THIS SECTION DOES NOT DISCLAIM WARRANTIES OR RIGHTS THAT CANNOT BE WAIVED UNDER APPLICABLE LAW.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DRAM PROJECTS LLC AND ITS OWNERS, AFFILIATES, OFFICERS, EMPLOYEES, REPRESENTATIVES, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM OR RELATING TO THE USE OF OUR WEBSITE, MOBILE APPLICATION, OR DIGITAL SERVICES.
NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT LAWFULLY BE LIMITED OR EXCLUDED.
To the extent permitted by law, you agree to indemnify and hold harmless DRAM PROJECTS LLC and its affiliates, owners, officers, employees, and representatives from claims, liabilities, damages, losses, and reasonable costs arising from your unlawful misuse of our digital services or your material violation of these Terms.
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles, except where applicable law requires otherwise.
To the extent a dispute may lawfully be required to be brought in a particular forum, the parties agree that courts of competent jurisdiction located in Miami-Dade County, Florida will have jurisdiction, unless applicable law provides otherwise.
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will remain in effect to the maximum extent permitted by law.
Failure by Bro’s to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.
We may update these Terms from time to time.
The “Last Updated” date at the top of this page will indicate the most recent revision.
Changes will become effective when posted unless otherwise stated or required by applicable law.
Questions about these Terms may be directed to:
DRAM PROJECTS LLC
d/b/a Bro’s Hot Chicken
Email: broshotchicken@gmail.com
Website: broshotchicken.com
